My first day in Dubai my computer died. After some tricks by my computer-savvy host, he concluded my computer was having software problems. We researched some stores but none had the capabilities to safely fix my computer so I scheduled a meetup with the smart people at the apple store in California. Immediately after I landed in California, I eagerly took my computer to the Apple store. After a lot of alarming "hmmmm's" by the Genius, he concluded that my hard drive had died. (along with my heart) He assured me that he could replace my hard drive, and I could pick it up in the morning. Thankfully, I've backed up my data on several drives, so I didn't worry too much about lost data. However, I was still empty-handed.
When I returned the following day (today), I discovered they hadn't even started working on my computer. They told me to return in a half hour, which I did, only to discover it still was not ready. I stood at the Genius Bar waiting for my computer, with my attention occupied by conversations with the people around me. Finally I saw my baby. They asked me to sign a waiver to verify the computer worked, but I refused until I could turn my computer on and use it. After a few minutes it froze, and I, alarmed, search for some help. Zack, my Genius man, talked me through some things, and we realized that there was a miscommunication in when and how my computer would be fixed. He reassured me that my computer was ok and if not I was under warranty. Then he said those magic words.
"I'll waive your bill."
woot! They fixed my computer for free. I saved $140ish. Hurray. So now I am very happy. It really pays to be kind to service people. I'm sure if I put up a stink we wouldn't have gotten anywhere.
I'll be posting tons of Dubai. be prepared. I'm hyped!